Return policy

Thank you for choosing Sweetbeachbaby! We are committed to providing you with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we are happy to provide you with a return service. Please read the following return policy carefully to ensure that your return request is processed smoothly.

1. Return period

You can make a return request within 30 days of receiving the product. Returns not requested after the deadline will not be accepted.

2. Return conditions

Product condition: All returned products must be kept unused and unwashed, and retain the original packaging, tags, and all gifts.

Product type: The following products are not eligible for return:

Personalized or customized products

Hygienic products (such as earrings, open cups, etc.)

3. Return process

Contact customer service

Please contact us via email or customer service hotline and provide your order number, product name, and reason for return.

Obtain return authorization

We will review your request and provide a return address and related instructions after confirming that it meets the return conditions.

Preparing your return package

Please repackage your return to ensure that it is not damaged during shipping.

Include a copy of your order confirmation email and return request instructions (if any) in your package.

Shipping your return

Please use a trackable postal service to send your package back to the address we provide. We recommend that you keep a copy of your receipt for future inquiries.

4. Refund Processing

Once we have received and inspected your return and confirmed that it is eligible for return, we will process your refund.

Refunds will be processed within 7-14 business days and will be credited to your original payment method. Please note that bank processing times may vary.

5. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly.

If we send the wrong item or the item has quality issues, return shipping costs will be borne by us.

6. Other Matters

If you encounter any problems or have any questions during the return process, please feel free to contact our customer service team and we will be happy to help you.

Sweetbeachbaby reserves the right to modify its return policy at any time and any changes will be updated on the website in a timely manner.

Thank you for your support of Sweetbeachbaby, we look forward to providing you with more high-quality products and services!